Providing Students with the Resources for Self Support in Online Learning
with:
rnoguera
with:
balmanza
Presenter Name(s):
Brian Almanza and Ruben Noguera Abstract:
This presentation focuses on how Kansas City Kansas Community College Online Education Services has used standard LMS tools to enhance support for online learners. Using this range of resources has resulted in a decrease in tickets and phone calls to the Helpdesk. Instructor requests for additional resources and usage data will be discussed.
Session Type :
Presentation Intended Audience:
Tech Support
Administrator
What will attendees at this presentation learn that they can apply at their institution/organization?:
This presentation will offer suggestions for identifying and addressing likely support issues in advance of student helpdesk requests.
Time:
Session 3 (4 Aug 2:00p)
Room:
RC 183 
